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well

Privacy Policy

Last updated: 28 September 2026 · Draft — pending final legal review

Feel Well ("we," "us," "our") operates feelwell.co.ke. This policy explains what personal information we collect when you use our website, why we collect it, and how we handle it, in line with Kenya's Data Protection Act, 2019.

1. Information we collect

  • When you place an order: name, phone number, delivery address (estate/area and landmark), email (if provided).
  • When you pay via M-Pesa: your M-Pesa phone number and transaction confirmation details (receipt number, amount, timestamp) as returned by Safaricom's Daraja platform. We do not see or store your M-Pesa PIN — that is entered directly on your phone with Safaricom.
  • When you contact us: whatever you share via our contact form or WhatsApp.
  • When you join our newsletter: your email address.
  • Automatically: basic site usage data (pages visited, device/browser type) to keep the site working well and understand how it's used.

2. Why we collect it

We do not sell your personal information to third parties.

  • To process and deliver your order.
  • To confirm and reconcile M-Pesa payments.
  • To respond to enquiries, feedback, or stocking requests.
  • To send newsletter content, if you've opted in (you can unsubscribe anytime).
  • To improve the site and troubleshoot issues.

3. Who we share it with

  • Safaricom / M-Pesa (Daraja API): to process payments.
  • Delivery partners: your name, phone number, and delivery address, solely to fulfil your order.

4. How long we keep it

We retain order and transaction records for as long as needed for accounting, tax, and dispute-resolution purposes, and delete or anonymize data that is no longer needed for these purposes or for a service you're actively using (like an active newsletter subscription).

5. Your rights

Under the Data Protection Act, 2019, you can ask us to:

  • Confirm what personal data we hold about you.
  • Correct inaccurate data.
  • Delete your data, where we're not required to keep it for legal/accounting reasons.
  • Withdraw consent (e.g. unsubscribe from the newsletter) at any time.

6. Security

We take reasonable technical and organizational measures to protect your information, including secure (HTTPS) connections and never storing payment credentials (PIN, card numbers) on our systems — payments are handled directly by Safaricom's M-Pesa platform.

7. Children

Feel Well is a product suitable for the whole family, but this website is not directed at collecting personal information from children. If you believe a child has provided us with personal information, contact us and we'll remove it.

8. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the most recent revision.

9. Contact us

To make a request about your data, or ask a question about this policy, contact us:

Feel Well
TRM Drive, Greenhouse Centre, Nairobi
inquiry@feelwell.co.ke
+254 768 151 860